View Levels for Service Orders

SWORD View Levels & Status Fields

The SWORD Service Order (SO) database file contains a numeric field called [View Level] in each record. The [View Level] is used to filter the display for each user and to show the progress of a Service Order in the database. You can use up to 100 different [View Levels] in SWORD. The following Table shows the default SWORD [View Levels] and should not be modified:

Numeric Value & View Level	Purpose & Description
0-9	Service Orders entered and work is in-progress.
10	Service Orders assigned to Help Desk
11	Service Orders that require parts
20-29	Sales Quotations
50	Work has been performed
60	Service Order completed and paperwork returned
70	Service Order Ready to Bill pending final audit
80	Service Order has been Invoice & Posted
90	Archive & Transfer To Customer History or Log File
99	Delete or Purge from Database

View Levels are associated with Order Status. The images below shows a Service Order with a STATUS of On Hold Parts and the View Status/Level of 11.

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