"Cut through the Paper Chase and Chaos of Field Service Management"
SWORD™ is ideal for small-medium businesses although it can handle a very large number of jobs. Our customers cover all aspects of Field Service including Appliance Repair, Building Contractors, Copier dealers, Telecommunication System dealers, IT Systems, Home/Office Repair Services, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.
| • | Interfaces to QuickBooks with the optional SCA bridge, which provides the feature that transfers SWORD Service Orders (SO) to QuickBooks as Invoices. |
| • | Outlook Style Calendar – Visually schedule jobs for your technicians |
| • | Work Order Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting |
| • | Service Orders with the option of user-defined formats, can be printed, emailed faxed or sent to a PDA via Skype. |
| • | Full Job History- Easily accessible. |
| • | Warranty Tracking Quotations – Automatically converted to jobs. |
| • | Pricing matrix for labor and parts. |
| • | Time sheets – Automatically generated from job information. |
| • | Parts Used - enter all parts used on the job Automatically bill overtime, travel allowances etc. |
| • | Service multiple items of equipment on a single job. |
| • | Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices |
| • | Full Job Tracking on client assets, serial numbers and job equipment history |
| • | Tracking of warranty details – and warranty repair costs. |
| • | Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance |
| • | Stock Control - Multi Warehouse Stock Control – includes Van Stock Automatic re-order limits Superseded and Alternate Parts – Cost or quantity break pricing |
| • | Automatically import price files from QuickBooks. |
| • | Purchase Orders for jobs or inventory with backorders and supplier invoices |
| • | Options for Multiple Users and Network Ready |
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You can do all of your billing inside SWORD or optionally Orders generated in SWORD™ can be easily transfered into Quickbooks® as Invoices.
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