"Cut through the Paper Chase
and
Chaos of Field Service Management"
SWORD™ is ideal for small-medium businesses although it can handle a very large number of jobs. Our customers cover all aspects of Field Service including Appliance Repair, Building Contractors, Copier dealers, Telecommunication System dealers, IT Systems, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.
| • | Outlook Style Calendar – Visually schedule jobs for your technicians |
| • | Work Order Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting Job Cards- Customized format, can be printed, emailed faxed or sent to a PDA via Skype. |
| • | Full Job History- Easily accessible. |
| • | Warranty Tracking Quotations – Automatically converted to jobs. |
| • | Pricing matrix for labor and parts. |
| • | Time sheets – Automatically generated from job information. |
| • | Parts Used - enter all parts used on the job Automatically bill overtime, travel allowances etc. |
| • | Service multiple items of equipment on a single job. |
| • | Scheduled or Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices |
| • | Full Job Tracking on client assets, serial numbers and job equipment history |
| • | Tracking of warranty details – and warranty repair costs. |
| • | Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance |
| • | Stock Control - Multi Warehouse Stock Control – includes Van Stock Automatic re-order limits Superseded and Alternate Parts – Cost or quantity break pricing |
| • | Automatically import price files from QuickBooks. |
| • | Bill of Materials, Kits, Assemblies Transfer Tracking. |
| • | Purchase Orders for jobs or inventory with backorders and supplier invoices |
| • | Interfaces to QuickBooks with the optional SCA bridge. |
| • | Options for Multiple Users and Network Ready |
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