"Cut through the Paper Chase and Chaos of Field & Shop Service Management"
Version 6.1.2 | © ACCESS BUSINESS COMMUNICATIONS, INC.
What's New in SWORD
SWORD: Service Management Software is ideal for small-medium businesses although it can handle a very large number of jobs. Our customers cover all aspects of Field Service including Appliance Repair, Building Contractors, CNC Machine Job Shops, Copier dealers, Telecommunication System dealers, IT Systems, Home/Office Repair Services, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.
|•||Export and import QuickBooks "IIF" type files for Customers, Items, GL Accounts, and Invoices/Orders. Therefore, SWORD orders may be exported to an IIF file, which may be imported by QuickBooks as Invoices.|
|•||Interfaces to QuickBooks with the export/import of QuickBooks IIF type files and an optional XML bridge (SCA ), which provides the feature that transfers ServiceBooks Service Orders (SO) to QuickBooks as Invoices.|
|•||Outlook Style Calendar – Visually schedule jobs for your technicians |
|•||Work Order Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting|
|•||Service Orders with the option of user-defined formats, can be printed, emailed faxed or sent to a PDA via Skype.|
|•||Full Job History- Easily accessible.|
|•||Warranty Tracking Quotations – Automatically converted to jobs. |
|•||Pricing matrix for labor and parts. |
|•||Time sheets – Automatically generated from job information. |
|•||Parts Used - enter all parts used on the job Automatically bill overtime, travel allowances etc.|
|•||Service multiple items of equipment on a single job.|
|•||Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices|
|•||Full Job Tracking on client assets, serial numbers and job equipment and service history |
|•||Tracking of warranty details – and warranty repair costs.|
|•||Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance|
|•||Stock Control - Multi Warehouse Stock Control – includes Van Stock Automatic re-order limits Superseded and Alternate Parts – Cost or quantity break pricing|
|•||Easily import price files from QuickBooks or Microsoft Excel or other CSV compatible programs|
|•||Purchase Orders for jobs or inventory with backorders and supplier invoices |
|•||Options for Multiple Users and Network Ready||