By Jack Bogle

Service/Work Orders

Help Desk Orders

Agreement Work Orders

Pre-field Orders

Work orders with Parts / Material

Phones/Equipment Repairs

Follow-up Work Orders

Canceling Work Orders

Customer Service Phone Calls

TIP: Use a telephone automatic call distributor (ACD) to queue your inbound calls.

ACD Log-in and Call Processing

Sales Calls

Service Calls

Technician Check-in

Operator Calls

Service Dispatching and Monitoring Technical Staff

Routing

TIP: Print SERVICE ORDER due date reports daily!

Processing Technician Paperwork

Managing Time Sheets

Closing Work Orders